The Impacts of Favorableness of Job Conditions on Organizational Silence of Care Workers : Focusing on the Multiple Mediating Effects of Communication Types

Abstract

The purpose of this study was to explore the relationships between favorableness of job conditions and organizational silence, and to examine the mediating effects of communication types on the relationships. For this study, a sample of 222 care workers working in Daegu was collected and analyzed. Frequency analyses, basic statistical analyses, and correlation analyses were used by the SPSS version 25.0, and parallel multiple mediation model was analyzed by the PROCESS Macro version 3.5. Also, bootstrapping was used for significance tests. Results showed that favorableness of job conditions didn't have a direct impact on organizational silence. In multiple mediation analyses, open communication between upper and lower parties involved as well as cooperative communication between workers had full mediating impacts on the relationships between favorableness of job conditions and organizational silence. However, the communication for quality of information didn't have mediating impacts. Based on these findings, this study discusses policy and practical implications to promote favorableness of job conditions and to decrease organizational silence.