The Influence of Information Quality, System Quality, Service Quality Towards Customer Satisfaction and Trust and Their Impact Towards Finpay Money Continuous Use Intention

Abstract

E-money service usage in Indonesia has been growing in recent years as a new alternative for micro digital payment all transactions, especially e-business. PT Finnet Indonesia as a subsidiary of PT Telkom Indonesia that has Finpay Money App as a means of payment that customers can use in Indonesia. The objectives of this research analysis are information quality, system quality, service quality towards customer satisfaction and trust, and their impact towards Finpay Money continuous use intention in PT Finnet Indonesia, taking into account the critical factors for the success of the project e-business. The theoretical results associated with the previous literature determine the payment mobile payment cognitive and affective perspective by collecting 167 respondent app users Finpay Money sampling and questionnaire. The analysis used structure Modeling (SEM) and was tested empirically using Partial Square (PLS). This study helps the company PT Finnet Indonesia increase user satisfaction and the impact on the purpose of the use of the funds ongoing Users to design a strategy design business ebusiness and marketing right.