PENGARUH KARAKTERISTIK PRIBADI PADA LOYALITAS MENGGUNAKAN E-COMMERCE GENERASI X DAN GENERASI Y

Abstract

This study aims to examine the effect of conformity and perceived innovation which is a personal characteristic on ease of use and benefits which will later affect the loyalty of using e-commerce in generation X and generation Y. This study used data of 217 respondents with purposive sampling method, which collected using questionnaires from google forms distributed through social media and whatsapp and analyzed using simple and multiple regression with the help of SPSS. The results obtained from this study revealed that conformity and perceived innovation influence positively to benefits. benefits have a significant effect on loyalty. In generation X and generation Y, there is a difference in the effect between conformity and perceived innovation. There is no difference in the effect of conformity, perceived innovation and subjective norms on the benefits of generation X and generation Y. And there is no difference in the effect of ease of use and benefits on loyalty from generation X and generation Y. Keywords: Conformity, Perception of Innovation, Generation X, Generation Y