Analyzing Work Stress, Job Satisfaction and Organizational Citizenship Behavior: A Case of Private Higher Learning Institution in Kuala Lumpur

Abstract

University colleges in Malaysia have to look for new ways to conduct their businesses to be competitive because of high competition from local and international higher education institutions, ever-changing business environments, shifting preferences in the education market, government requirements, and advancements in global technology. The search for and implementation of new methods, on the other hand, imposed a strain on the workforce. This tension may create stress, affect job satisfaction and citizenship behavior. Hence, a research was carried out to see if stress, satisfaction, and organizational citizenship behavior are linked. The study selected one of the college universities in Malaysia, UCA, and obtained 226 data from both academic and administrative workers. The data were analyzed using descriptive statistics and regression techniques. Results showed that work stress influenced job satisfaction. Furthermore, job satisfaction also affected organizational citizenship behavior. The study is critical because it could assist management in developing intervention programs that will result in not just stronger human capital but also a good attitude towards UCA.