The Influence of Provider Trust on the Acceptance of Mobile Applications: An Empirical Analysis of Two Mobile Emergency Applications

2010 Ninth International Conference on Mobile Business and 2010 Ninth Global Mobility Roundtable (ICMB-GMR) Pub Date : 2010-06-13 DOI:10.1109/ICMB-GMR.2010.37

Stephan von Watzdorf, Tobias Ippisch, Alexander C. H. Skorna, Frédéric Thiesse

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引用次数: 13

Abstract

Using a mobile application to report an emergency allows for the transmission of the current location. This not only helps rescue teams but supports the assistance service if provided by insurance companies. However, the acceptance behavior as well as the influence of trust related to the insurer is unknown. We hence explore the influence of provider trust on the acceptance of mobile emergency applications. Based on theoretical foundations of prior research on the interplay between technology acceptance and trust we develop and test a structural model using data collected from 1617 respondents in Switzerland. The results confirm the applicability of the acceptance model for the two considered mobile emergency applications. However, the influence of trust on the perceived usefulness and the intention to use, which was shown in other cases, could not be confirmed. The results demonstrate an above average intention to use for the two mobile applications and we reason that the influence of trust towards the insurance company cannot be considered a critical issue in the acceptance process.

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提供者信任对移动应用接受度的影响——基于两个移动应急应用的实证分析

使用移动应用程序报告紧急情况允许传输当前位置。这不仅可以帮助救援队，还可以支持保险公司提供的援助服务。然而，承保行为以及与保险人相关的信任的影响是未知的。因此，我们探讨了提供者信任对接受移动应急应用程序的影响。基于先前研究技术接受度与信任之间相互作用的理论基础，我们使用从瑞士1617名受访者收集的数据开发并测试了一个结构模型。结果证实了接受模型对两种考虑的移动应急应用的适用性。但是，信任对感知有用性和使用意图的影响，在其他情况下也显示出来，这一点无法得到证实。结果表明，这两个移动应用程序的使用意愿高于平均水平，我们认为信任对保险公司的影响不能被视为接受过程中的关键问题。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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2010 Ninth International Conference on Mobile Business and 2010 Ninth Global Mobility Roundtable (ICMB-GMR)

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