STRATEGI ZALORA INDONESIA MENGELOLA BISNIS FESYEN DI TENGAH PANDEMI

Susi Hartanto
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Abstract

Zalora strategies in the midst of pandemic are: 1) Expand 4 shopping categories (health & beauty, kids, luxury, home) and adding brands and network to 2 existing categories (fashion and sports); 2)Actively hold marketing campaign, especially related to tik-tok influencers and other online media, and keep maintain a small portion of offline campaigns; 3) Adding shopping features for customers in both desktop and mobile app versions; 4) Providing ease, rewards, and cashback for marketplace brands (there are 2 brand categories in Zalora Indonesia: catalog and marketplace, where marketplace holds a bigger percentage); 5) Empowering data-driven decisions for suppliers through Trender platform. From Zalora Indonesia internal data, this article is expected to provide useful information for fashion enthusiasts or academics about newest update in Indonesia fashion industry.       
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Zalora在疫情中的策略是:1)扩大4个购物品类(健康美容、儿童、奢侈品、家居),并在现有的2个品类(时尚和运动)上增加品牌和网络;2)积极开展营销活动,特别是与抖音网红和其他线上媒体相关的营销活动,并保持一小部分线下活动的维护;3)在桌面和移动应用版本中为客户添加购物功能;4)为市场品牌提供便利、奖励和现金返还(Zalora印尼有2个品牌类别:目录和市场,其中市场所占比例较大);5)通过Trender平台为供应商提供数据驱动决策。本文来自Zalora Indonesia的内部数据,希望能为时尚爱好者或学者提供有关印尼时尚产业最新动态的有用信息。
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