A quality system for project management

Abstract

Companies are justifiably concerned about the quality of their products and the facilities that produce them. In a world where mass production consists of sequences of short runs, management influences the quality of the end product. The importance of project management in quality is shown by the fact that ISO 9000 requires firms seeking ISO certification to have many key project management practices in place. So, what about the quality project management? The author suggests that the quality of project management should follow the ISO model for services. Then using the ISO model he suggests indicators of excellent project management and the structure for a project management quality system.<>