PERAN KOMITMEN ORGANISASIONAL MEMEDIASI KUALITAS KEHIDUPAN KERJA TERHADAP KINERJA KARYAWAN DI AMO SPA BALI

Abstract

Employee performance is one of the main keys to the success of a business that offers services where service to consumers must be carried out optimally. Employee performance can be influenced by internal and external factors of the company, but in this study focused on internal factors of the company. The purpose of this study was to analyze the effect of quality of work life on employee performance with organizational commitment as a mediating variable. This research was conducted at Amo Spa Bali with a sample of 59 employees using a saturated sample. Data collection was done by interview method and distributing questionnaires. The data analysis technique used is Path Analysis and Sobel Test. The results of this study accept all hypotheses. Quality of work life has a positive effect on employee performance, quality of work life has a positive effect on organizational commitment, organizational commitment has a positive effect on employee performance, and organizational commitment is a mediating variable of the effect of quality of work life on employee performance. Amo Spa Bali must pay attention to the quality of work life of employees to feel motivated, so that it will increase employee commitment and performance at Amo Spa Bali. Keywords: Quality of work life; Organizational commitment; Employee performance