Queue model in health facilities information system

Abstract

In many health facilities, patients wait for long time before they are attended to by the health personnel. This trend is increasing and it is a potential threat to healthcare services. In Indonesia, health facilities with large number of patients such as general hospital, private clinic, private hospital, and community health centre have cases where patients may not be serviced on time while others may end up going home without receiving medical services. In this paper, an efficient queuing model for proper queueing system is proposed as the solution to the long waiting times in these health facilities. From those problems, we need a technology to facilitate patient in doing the queue. In this research, queue theories are studied, and a queue application as a web application is designed. The user of queue application is divided into two sides, the patients who register and queue and the operator who manage the patient data and queue data. The output of this application is to make the queue system that can be done online in every department in health facilities, the patients queue data is displayed in screens so that the patients could know who is being treated and how may people left before the patient is called. A notification feature also provided so that when a queue number is called the patients received a notification to soon be able to return to the location of the doctor. The application is designed as a module so that it can be integrated with other module in Health Information System for future research. By Implementing such system hopefully service effectiveness and efficiency will be improved and patients' satisfaction can be increased.