Factors Affecting the Success of Information Technology Projects

Abstract

IT project incurs a high-profit margin but leave the company at risk if poorly managed. The integration of the information system is crucial to the success of the project in order to guarantee that it continues on track and achieve success. This research aims to assess the link and effect of such elements on the success of an IT project. Top management support, communication, change management, organisational culture, training, transactional leadership, transformational leadership, and objective clarity are just a few factors to consider. The questionnaire used for data collection was delivered to respondents in a snowball fashion using the snowball approach. The respondents who took part in this study were those involved in an information technology project: firm managers, supervisors, directors, commissioners, project personnel, and interns. The data were processed and analysed using SPSS version 26 and SmartPLS version 3.3.5. According to the findings of this study, the factors of communication, training, and organisational culture all contribute to project success favourably. The Top Management Support variable, on the other hand, has a negative impact on the project’s overall performance. This study found that the operational and middle management view top management and leadership as unsatisfactory in pursuing project success in Indonesia. Thus, bridging the vision from top management and middle management is required.