A framework for enterprise application integration for third-party logistics

Abstract

In a third-party logistics (3PLs) cross-enterprise environment, Enterprise Application Integration (EAI) is directly associated with the performance of the business. However there are still significant challenges in terms of how EAI is approached, operated and implemented. The challenges mainly arise from the lack of industry specific guidelines for EAI usage in 3PL environment. This paper's main objective was to design a framework for EAI in 3PL and how EAI is carried out in the 3PL environment. The findings resulted in a set of factors that were used in the designing of a robust structured EAI framework specific for 3PL environment. The framework identifies three broad groups of EAI factors in Third-Party logistics, namely Strategic Factors, Tactical Factors, and Operational Factors. Most of the factors identified in the literature for EAI projects are still pertinent in the 3PL environment, however, issues relating to the interactions with the client/shipper with regards to projects and operations have presented a unique dimension to EAI projects in the 3PL environment.