Toward Digitan Equality: The Study of ICT and the Effective Public Service Deliverty in Taiwan

Abstract

Our society has undergone several transformations with the coming of the information age, one of which is the method of public service delivery. Nowadays, some governments provide services through new technologies, such as Internet, BBS, or IC cards. These e-techs will inevitably propel the mutation in org structure, adv process…and so on. From the public administration perspective, obviously, NPM is also a force underpinning the e-governance. In the early 1980s, G. Caiden described that administrative reform came of age. Under the Thatcherism and Reaganism, the core values of government reform are entrepreneurship and competition, and these will be helpful to the formation of Egovernment. In this paper, some points will be discussed. First, the formation of the society of Information under the development of Information and Communication Technology （ ICT ） . Second, the transformation of public service delivery in e-government context and the approach of New Public Management( NPM ） , and of course, the issues of equality, such as digital divide, and digital democracy will also be discussed under the context. Finally, the case of public service delivery of digital equality in Taiwan will be analyzed.