Strengthening of Department Governance through Implementation of an Internal Quality Assurance System

Abstract

This study aims to analyze and find out about strengthening of department governance through “Implementation of an Internal Quality Assurance System (IQAS).” This is important, considering the problems are very complex; starting from student input, learning process, fulfillment of graduation standards, facilities and human resources. This study uses qualitative approach in form of case studies. The data are collected through direct observation, tracking documents and archives, and in-depth interviews. The results of study showed that: strengthening of department governance through implementation of an IQAS is an ongoing process in improving the quality of the education process through the one-year cycle, which consists of the seven stages, namely: standard setting, implementation, monitoring, self-evaluation, internal quality audit, correction formula, and quality improvement for stakeholder satisfaction. Keywords—governance; quality