Logistics outsourcing relationships: Conceptual model

Abstract

Over the last decades, outsourcing has become important for many organizations. In order to clarify logistics outsourcing relationships, a literature review of existing theoretical and empirical studies was presented. The objective of this research is to describe the relationships between logistics service providers and their customers. It aims at increasing interaction between customers and logistics service providers. In this article, we develop a model of logistics outsourcing and we present hypotheses regarding the antecedents and consequences of trust. Our analysis is based on an extensive survey of the literature on logistics outsourcing relationship.