Quality thinking and systems thinking

T. Conti
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引用次数: 51

Abstract

Purpose – The full meaning of quality and quality management concepts can be only understood within the framework of systems thinking. The need for a new paradigm, based on systems theory, is even more evident when the attempt is made to extend quality management concepts from the material level of economic transactions to the immaterial level of social relations, to create value for people, organisations and societies.Design/methodology/approach – On the basis of previous papers by the author, where the connection between quality and value was explored, this paper recalls some basic principles of systems thinking in relation to social systems, focussing then on the theme of quality management in the systems thinking perspective.Findings – The problem of redesigning TQM models in the systems perspective is addressed. Starting from a model of the organizational system and its environment, a logical representation of quality management models in the systems perspective is given.Originality/value – The paper...
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质量思维和系统思维
目的——只有在系统思维的框架下才能理解质量和质量管理概念的全部含义。当试图将质量管理概念从经济交易的物质层面扩展到社会关系的非物质层面,为个人、组织和社会创造价值时,对基于系统理论的新范式的需求就更加明显了。设计/方法论/方法-在作者以前的论文的基础上,其中探讨了质量和价值之间的联系,本文回顾了与社会系统相关的系统思维的一些基本原则,然后将重点放在系统思维角度的质量管理主题上。发现——从系统的角度重新设计TQM模型的问题得到了解决。从组织系统及其环境的模型出发,给出了系统视角下质量管理模型的逻辑表示。原创性/价值-论文…
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