Pub Date : 2013-03-07DOI: 10.1108/09544780410541954
K. Narasimhan
{"title":"The International Handbook on Innovation","authors":"K. Narasimhan","doi":"10.1108/09544780410541954","DOIUrl":"https://doi.org/10.1108/09544780410541954","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-03-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130982954","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-10-09DOI: 10.1108/09544780710828412
Shawnta S. Friday-Stroud, J. S. Sutterfield
Purpose – The purpose of this paper is to present a conceptual framework for merging the strategic management process, the managerial decision‐making process and the six‐sigma process into a single, unified decision model.Design/methodology/approach – The methodology involves each of the three decision‐making processes, noting their similarities and differences, and arguing from the similarities that a single unified model will result in superior decisions.Findings – The findings were that a single, unified model is possible and the resulting model is presented in the paper.Research limitations/implications – Since this research results in a conceptual model only, it remains to be tested in actual practice. This testing is intended for a later paper.Practical implications – If the testing of the model in practice results in superior decisions, the practical implications of the paper would be use of the Friday‐Stroud/Sutterfield model in practice for better management decisions.Originality/value – The pape...
{"title":"A conceptual framework for integrating six‐sigma and strategic management methodologies to quantify decision making","authors":"Shawnta S. Friday-Stroud, J. S. Sutterfield","doi":"10.1108/09544780710828412","DOIUrl":"https://doi.org/10.1108/09544780710828412","url":null,"abstract":"Purpose – The purpose of this paper is to present a conceptual framework for merging the strategic management process, the managerial decision‐making process and the six‐sigma process into a single, unified decision model.Design/methodology/approach – The methodology involves each of the three decision‐making processes, noting their similarities and differences, and arguing from the similarities that a single unified model will result in superior decisions.Findings – The findings were that a single, unified model is possible and the resulting model is presented in the paper.Research limitations/implications – Since this research results in a conceptual model only, it remains to be tested in actual practice. This testing is intended for a later paper.Practical implications – If the testing of the model in practice results in superior decisions, the practical implications of the paper would be use of the Friday‐Stroud/Sutterfield model in practice for better management decisions.Originality/value – The pape...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133024987","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-10-09DOI: 10.1108/09544780710828403
A. Osseo-Asare, D. Longbottom, Pieris Chourides
Purpose – The purpose of this paper is to increase awareness of the critical role of “managerial leadership” in total quality management (TQM) implementation in UK higher education institutions (HEIs), and to encourage further research on how to sustain management and leadership best practices for total quality improvement in higher education.Design/methodology/approach – A critical review of the literature on managerial leadership provides the theoretical scope which led to the setting of research objectives. The objectives were achieved through a survey of academics and non‐academics responsible for teaching and research quality improvement in a sample of 42 UK HEIs between the period 2000 and 2005. A mix of questionnaires, interviews, inductive analysis and hypothesis testing, was used to explore, describe and to explain the nature of the relationship between the degrees of efficiency and effectiveness of quality management practices in the participating UK HEIs.Findings – The analysis of the survey re...
{"title":"Managerial leadership for total quality improvement in UK higher education","authors":"A. Osseo-Asare, D. Longbottom, Pieris Chourides","doi":"10.1108/09544780710828403","DOIUrl":"https://doi.org/10.1108/09544780710828403","url":null,"abstract":"Purpose – The purpose of this paper is to increase awareness of the critical role of “managerial leadership” in total quality management (TQM) implementation in UK higher education institutions (HEIs), and to encourage further research on how to sustain management and leadership best practices for total quality improvement in higher education.Design/methodology/approach – A critical review of the literature on managerial leadership provides the theoretical scope which led to the setting of research objectives. The objectives were achieved through a survey of academics and non‐academics responsible for teaching and research quality improvement in a sample of 42 UK HEIs between the period 2000 and 2005. A mix of questionnaires, interviews, inductive analysis and hypothesis testing, was used to explore, describe and to explain the nature of the relationship between the degrees of efficiency and effectiveness of quality management practices in the participating UK HEIs.Findings – The analysis of the survey re...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132458865","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-10-09DOI: 10.1108/09544780710828449
J. Tarí, S. D. Juana-Espinosa
Purpose – The purpose of this paper is to study the European Foundation for Quality Management (EFQM) model self‐assessment using a questionnaire approach in eight university administrative services.Design/methodology/approach – Case study methodology on eight services provided by a public university in Spain.Findings – The findings show the steps that an administrative service may follow in order to apply the questionnaire approach to self‐assessment in a successful manner.Originality/value – Provides lessons for managers from other universities, or other public sector organisations, who wish to develop an exercise in self‐assessment using a questionnaire approach.
{"title":"EFQM model self‐assessment using a questionnaire approach in university administrative services","authors":"J. Tarí, S. D. Juana-Espinosa","doi":"10.1108/09544780710828449","DOIUrl":"https://doi.org/10.1108/09544780710828449","url":null,"abstract":"Purpose – The purpose of this paper is to study the European Foundation for Quality Management (EFQM) model self‐assessment using a questionnaire approach in eight university administrative services.Design/methodology/approach – Case study methodology on eight services provided by a public university in Spain.Findings – The findings show the steps that an administrative service may follow in order to apply the questionnaire approach to self‐assessment in a successful manner.Originality/value – Provides lessons for managers from other universities, or other public sector organisations, who wish to develop an exercise in self‐assessment using a questionnaire approach.","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126534795","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-10-09DOI: 10.1108/09544780710828430
Terence Y. M. Lam
Purpose – The purpose of this study is to investigate the actual impact of competition and management practices on performance quality of the outsourced professional housing maintenance services in Hong Kong. Much of the literature is theoretically based and there is a knowledge gap in empirical confirmatory testing of the validity of performance quality theories.Design/methodology/approach – It was hypothesized that there was positive correlation between output performance quality and input competition and management factors. A triangulation methodology was used to develop and test the correlation. The literature review and qualitative interviews with the maintenance consultancy management practitioners of the Hong Kong Housing Authority (HKHA) were used to generate hypothesis, which was then tested by quantitative regression, using data from the maintenance consultancies of the Authority.Findings – The main hypothesis was transformed into sub‐hypotheses which considered the relationships between service...
{"title":"The validity of quality practices on performance of outsourced professional housing services","authors":"Terence Y. M. Lam","doi":"10.1108/09544780710828430","DOIUrl":"https://doi.org/10.1108/09544780710828430","url":null,"abstract":"Purpose – The purpose of this study is to investigate the actual impact of competition and management practices on performance quality of the outsourced professional housing maintenance services in Hong Kong. Much of the literature is theoretically based and there is a knowledge gap in empirical confirmatory testing of the validity of performance quality theories.Design/methodology/approach – It was hypothesized that there was positive correlation between output performance quality and input competition and management factors. A triangulation methodology was used to develop and test the correlation. The literature review and qualitative interviews with the maintenance consultancy management practitioners of the Hong Kong Housing Authority (HKHA) were used to generate hypothesis, which was then tested by quantitative regression, using data from the maintenance consultancies of the Authority.Findings – The main hypothesis was transformed into sub‐hypotheses which considered the relationships between service...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121079400","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-10-09DOI: 10.1108/TQMM.2007.10619FAA.001
J. Oakland
{"title":"From good to great to ACE","authors":"J. Oakland","doi":"10.1108/TQMM.2007.10619FAA.001","DOIUrl":"https://doi.org/10.1108/TQMM.2007.10619FAA.001","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130787261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-10-09DOI: 10.1108/09544780710828421
J. Oakland, S. Tanner
Purpose – Experience shows many change initiatives fail to deliver. They are not always a total failure, but they get stalled, misdirected, or only partially achieve the required results. The main purpose of the research reported in this paper was to examine the apparent gap between often‐seen approaches and “best practice”, the output being a helpful framework to support future initiatives. This led to an Organisational Change Framework being developed, based on the experience of many organisations.Design/methodology/approach – In total, 28 organisations, from a variety of industries including the public sector, were interviewed to gain their insights on how to manage change successfully. The research, which was conducted over a six‐month period, examined a number of themes covering the triggers for change, planning for change, and implementing change. The forces for change, as experienced by the respondents, were also captured.Findings – A number of insights were identified through the research. The res...
{"title":"A new framework for managing change","authors":"J. Oakland, S. Tanner","doi":"10.1108/09544780710828421","DOIUrl":"https://doi.org/10.1108/09544780710828421","url":null,"abstract":"Purpose – Experience shows many change initiatives fail to deliver. They are not always a total failure, but they get stalled, misdirected, or only partially achieve the required results. The main purpose of the research reported in this paper was to examine the apparent gap between often‐seen approaches and “best practice”, the output being a helpful framework to support future initiatives. This led to an Organisational Change Framework being developed, based on the experience of many organisations.Design/methodology/approach – In total, 28 organisations, from a variety of industries including the public sector, were interviewed to gain their insights on how to manage change successfully. The research, which was conducted over a six‐month period, examined a number of themes covering the triggers for change, planning for change, and implementing change. The forces for change, as experienced by the respondents, were also captured.Findings – A number of insights were identified through the research. The res...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"186 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116338903","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-10-09DOI: 10.1108/09544780710828458
P. Miguel
Purpose – The purpose of this paper is to investigate whether the use of quality function deployment (QFD) may contribute to developing innovative products. Its point of departure is the author's earlier research that investigated the application of QFD to product development in companies operating in Brazil.Design/methodology/approach – A case study approach with companies from different industries is employed in this paper. A questionnaire was used to gather data from four companies by checking some aspects of QFD projects with regard to innovation. Typical QFD projects with respect to product typology (platform or derivative) and their level of complexity are also analysed.Findings – The main results indicated that QFD may assist in developing innovative products, but is limited to additions to existing lines, product repositioning, and product improvement.Research limitations/implications – One constraint was the limited number of companies and projects analysed so that replications among other sample...
{"title":"Innovative new product development: a study of selected QFD case studies","authors":"P. Miguel","doi":"10.1108/09544780710828458","DOIUrl":"https://doi.org/10.1108/09544780710828458","url":null,"abstract":"Purpose – The purpose of this paper is to investigate whether the use of quality function deployment (QFD) may contribute to developing innovative products. Its point of departure is the author's earlier research that investigated the application of QFD to product development in companies operating in Brazil.Design/methodology/approach – A case study approach with companies from different industries is employed in this paper. A questionnaire was used to gather data from four companies by checking some aspects of QFD projects with regard to innovation. Typical QFD projects with respect to product typology (platform or derivative) and their level of complexity are also analysed.Findings – The main results indicated that QFD may assist in developing innovative products, but is limited to additions to existing lines, product repositioning, and product improvement.Research limitations/implications – One constraint was the limited number of companies and projects analysed so that replications among other sample...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127036163","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-10-09DOI: 10.1108/09544780710828395
Roland Harnesk, L. Abrahamsson
The purpose of this paper is to contribute to the discussion of organisation and management by uncovering some embedded contradictions in total quality management (TQM). Design/methodology/approach ...
{"title":"TQM: an act of balance between contradictions","authors":"Roland Harnesk, L. Abrahamsson","doi":"10.1108/09544780710828395","DOIUrl":"https://doi.org/10.1108/09544780710828395","url":null,"abstract":"The purpose of this paper is to contribute to the discussion of organisation and management by uncovering some embedded contradictions in total quality management (TQM). Design/methodology/approach ...","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130205823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2007-10-09DOI: 10.1108/TQMM.2007.19.6.626.1
K. Narasimhan
{"title":"Lean Six Sigma Statistics: Calculating Process Efficiencies in Transactional Projects","authors":"K. Narasimhan","doi":"10.1108/TQMM.2007.19.6.626.1","DOIUrl":"https://doi.org/10.1108/TQMM.2007.19.6.626.1","url":null,"abstract":"","PeriodicalId":412605,"journal":{"name":"The Tqm Magazine","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126716779","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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