PENGARUH TRUST CORPORATE DAN MARKETING COMMUNICATION TERHADAP CUSTOMER SATISFACTION PADA PERUSAHAAN JASA PT AAJI MANULIFE SURABAYA

Nur Jannah
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Abstract

This study aims to determine the effect of corpoarate trust and marketing communication oncustomer satisfaction on PT. AAJI Insurance Manulife Surabaya. This type of research issurvey research that uses or has used insurance services at PT.AAJI Manulife Surabaya. Thesampling technique accidental sampling, so that the number of samples obtained is 100people. The technique of collecting data uses questionnaires and tabulations that have beentested for validity and reliability. The data analysis technique used is multiple linearregression. The results of this study found that there is a simultaneous influence of corporateand communication trust on customer satisfaction and empirically the partial effect thatcorporate trust has a positive and significant effect on customer satisfaction and marketingcommunication has a positive and significant effect on customer satisfaction.Keywords: Corporate trust, Marketing Communication, Customer Satisfaction
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本研究旨在探讨企业信任与行销沟通对宏利suabaya公司客户满意度的影响。这种类型的研究是使用或曾经使用PT.AAJI宏利泗水保险服务的调查研究。抽样技术随机抽样,使得到的样本数量为100人。收集数据的方法是使用问卷和表格,这些问卷和表格都经过了有效性和可靠性的测试。使用的数据分析技术是多元线性回归。本研究结果发现,企业信任和营销沟通对客户满意度的影响是同步的,并且从实证上看,企业信任对客户满意度具有正向显著的影响,营销沟通对客户满意度具有正向显著的影响。关键词:企业信任,营销传播,顾客满意度
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