The purpose of this study was to analyze the effect of transformational leadership, organizational support, and job satisfaction on work motivation in improving employee performance. Descriptive research verification using the approach quantitative surveys and data collection by survey method with instrument of questionnaire with Likert scale of 1 to 5. The population of this research was the employees of in branch quarter of the Scout Movement in East Java obtained, while the sampling technique used is census method, so all population become a respondents in this study. Data analizing is performed using SEM AMOS 24 software. The results of this study where the transformational leadership, organizational support, and job satisfaction has a significant effect on work motivation, garthermoretransformational leadership, organizational support and job satisfaction has a significant effect on employee performance, lastly that work motivation has a significant effect on employee performance.
{"title":"THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP , ORGANIZATIONAL SUPPORT, AND JOB SATISFACTION ON MOTIVATION AND EMPLOYEE PERFORMANCE","authors":"Achmat Maskurochman, Mulyanto Nugroho, S. Riyadi","doi":"10.30996/jmm.v7i01.3542","DOIUrl":"https://doi.org/10.30996/jmm.v7i01.3542","url":null,"abstract":"The purpose of this study was to analyze the effect of transformational leadership, organizational support, and job satisfaction on work motivation in improving employee performance. Descriptive research verification using the approach quantitative surveys and data collection by survey method with instrument of questionnaire with Likert scale of 1 to 5. The population of this research was the employees of in branch quarter of the Scout Movement in East Java obtained, while the sampling technique used is census method, so all population become a respondents in this study. Data analizing is performed using SEM AMOS 24 software. The results of this study where the transformational leadership, organizational support, and job satisfaction has a significant effect on work motivation, garthermoretransformational leadership, organizational support and job satisfaction has a significant effect on employee performance, lastly that work motivation has a significant effect on employee performance. ","PeriodicalId":164939,"journal":{"name":"JMM17: Jurnal Ilmu Ekonomi dan Manajemen","volume":"25 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131227463","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to determine the effect of entrepreneurship education and self-awareness variables on entrepreneurial interest in students in the city of Surabaya. The data analysis technique used is the SEM-PLS analysis through the Warp PLS 6.0 program. Data collection techniques by conducting surveys through a questionnaire distributed to respondents by purposive sampling. The population in this study were all students in the city of Surabaya who were taking and who had passed an entrepreneurship course, so the sample determined in this study were 100 students in the city of Surabaya who were making and who had passed an entrepreneurship course with active status. This research is classified as quantitative research. This study provides findings that the variables of entrepreneurship education and self-awareness have a significant and positive effect on entrepreneurial interest. Also, entrepreneurship education variables affect the interest in entrepreneurship through self-awareness.
{"title":"THE EFFECT OF ENTREPRENEURSHIP EDUCATION ON INTERESTS OF ENTREPRENEURSHIP THROUGH SELF AWARENESS IN STUDENTS IN SURABAYA","authors":"C. Candraningrat","doi":"10.30996/jmm.v7i01.3545","DOIUrl":"https://doi.org/10.30996/jmm.v7i01.3545","url":null,"abstract":"This study aims to determine the effect of entrepreneurship education and self-awareness variables on entrepreneurial interest in students in the city of Surabaya. The data analysis technique used is the SEM-PLS analysis through the Warp PLS 6.0 program. Data collection techniques by conducting surveys through a questionnaire distributed to respondents by purposive sampling. The population in this study were all students in the city of Surabaya who were taking and who had passed an entrepreneurship course, so the sample determined in this study were 100 students in the city of Surabaya who were making and who had passed an entrepreneurship course with active status. This research is classified as quantitative research. This study provides findings that the variables of entrepreneurship education and self-awareness have a significant and positive effect on entrepreneurial interest. Also, entrepreneurship education variables affect the interest in entrepreneurship through self-awareness.","PeriodicalId":164939,"journal":{"name":"JMM17: Jurnal Ilmu Ekonomi dan Manajemen","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116814399","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The aims of this study is to examine the effect of working condition, Interpersonal Communication and Perceived Organizational Support on performance employment of PDAM company, Surabaya, Indonesia. Methode used in this research is descriptive Explanatory which is a method that explains causal relationships between the variables observed. This research is limited by data collected from a sample of the population to represent the whole population. Data analyzed by multiple linear regression to, T-test, and F test, with SPSS program. The test result of multiple regression show that every increasing Working condition, Interpersonal Communicationa and perceived organizational support will increase performance of the employes. The results of Hyphothesis thest shows that as a simultaniously there were significant effect between Working condition, Interpersonal Communicationa and perceived organizational support to employee performance, eventhough as a partially that Working condition, and Interpersonal Communicationa are significant effect to employee performance but Perceived Organizational Support has no significant effect to employee performance.
{"title":"THE EFFECT OF JOB CONDITION, INTERPERSONAL COMMUNICATION, AND PERCEIVED ORGANIZATIONAL SUPPORT ON EMPLOYEE PERFORMANCE OF PDAM COMPANY SURABAYA, INDONESIA","authors":"Purwanti Purwanti","doi":"10.30996/jmm.v7i01.3549","DOIUrl":"https://doi.org/10.30996/jmm.v7i01.3549","url":null,"abstract":"The aims of this study is to examine the effect of working condition, Interpersonal Communication and Perceived Organizational Support on performance employment of PDAM company, Surabaya, Indonesia. Methode used in this research is descriptive Explanatory which is a method that explains causal relationships between the variables observed. This research is limited by data collected from a sample of the population to represent the whole population. Data analyzed by multiple linear regression to, T-test, and F test, with SPSS program. The test result of multiple regression show that every increasing Working condition, Interpersonal Communicationa and perceived organizational support will increase performance of the employes. The results of Hyphothesis thest shows that as a simultaniously there were significant effect between Working condition, Interpersonal Communicationa and perceived organizational support to employee performance, eventhough as a partially that Working condition, and Interpersonal Communicationa are significant effect to employee performance but Perceived Organizational Support has no significant effect to employee performance.","PeriodicalId":164939,"journal":{"name":"JMM17: Jurnal Ilmu Ekonomi dan Manajemen","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125876671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Indriana Kristiawati, Achmad Daengs GS, Ani Herna Sari, Heri Kusyanto
The purpose of this study was to determine the effect of brand image, price perception, and customer value on purchasing decisions both partially and simultaneously on the Indomaret Lontar Surabaya Mini Marke. The sample amounted to 94 respondents with a sampling technique used is purposive sampling. while the method of data analysis used multiple linear regression analysis, validity and reliability tests and using the classic assumption deviation test and hypothesis testing. Based on the test results indicate that the simultaneous F variable brand image, price perception, and customer value has positive and significant impact on purchasing decisions at 50.6% which means that purchasing decisions can be explained by brand image, price perception, and customer value of 50.6 %, and the remaining 49.4% can be explained by other variables. Partially based on t test variables in this study have positive and significant price perception which have the greatest influence in the amount of 32.9%, while the lowest brand image has the effect of 7.3%.Keywords: Brand Image, Perception Price, Customer Value , Purchasing Decisions.
{"title":"CITRA MEREK PERSEPSI HARGA DAN NILAI PELANGGAN TERHADAP KEPUTUSAN PEMBELIAN PADA MINI MARKET INDOMARET LONTAR SURABAYA","authors":"Indriana Kristiawati, Achmad Daengs GS, Ani Herna Sari, Heri Kusyanto","doi":"10.30996/jmm.v6i02.2994","DOIUrl":"https://doi.org/10.30996/jmm.v6i02.2994","url":null,"abstract":"The purpose of this study was to determine the effect of brand image, price perception, and customer value on purchasing decisions both partially and simultaneously on the Indomaret Lontar Surabaya Mini Marke. The sample amounted to 94 respondents with a sampling technique used is purposive sampling. while the method of data analysis used multiple linear regression analysis, validity and reliability tests and using the classic assumption deviation test and hypothesis testing. Based on the test results indicate that the simultaneous F variable brand image, price perception, and customer value has positive and significant impact on purchasing decisions at 50.6% which means that purchasing decisions can be explained by brand image, price perception, and customer value of 50.6 %, and the remaining 49.4% can be explained by other variables. Partially based on t test variables in this study have positive and significant price perception which have the greatest influence in the amount of 32.9%, while the lowest brand image has the effect of 7.3%.Keywords: Brand Image, Perception Price, Customer Value , Purchasing Decisions.","PeriodicalId":164939,"journal":{"name":"JMM17: Jurnal Ilmu Ekonomi dan Manajemen","volume":"45 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127938807","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The purpose of this study is to test experiential marketing, customer delight, and customer trust in customer behavior intentions through customer satisfaction. The subjects of this research are Yamaha customers of PT. Roda Sakti Surya Megah as many as 100 people. Sampling in this study using accidental sampling. Data analysis technique used in this study is path analysis. Based on the analysis results, the coefficient of determination show by Adjusted R Square= 0.453 ;. This value indicates that there are any relations between experiential marketing, customer delight and customer confidence in customer satisfaction. Furthermore, based on the research results obtained also obtained the coefficient of determination between the variables experiential marketing, customer delight, and customer trust in customer behavior intentions through customer satisfaction as big as Adjusted R Square = 0.462. This value shows that there is a significant influence between experiential marketing, customer delight, marketers' trust in customer behavior intentions through customer satisfaction. Keywords: experiential marketing, customer delight, customer trust, and customer behavioral intentions.
本研究的目的是通过顾客满意来检验体验营销、顾客满意和顾客信任对顾客行为意图的影响。本次研究的对象是PT. Roda Sakti Surya Megah的雅马哈客户多达100人。本研究采用随机抽样。本研究使用的数据分析技术为路径分析。根据分析结果，确定系数经调整后的R方= 0.453;该值表明体验营销、顾客满意和顾客信心之间存在某种关系。进一步，根据所得的研究结果，还通过顾客满意得到了体验营销、顾客满意、顾客信任这三个变量对顾客行为意图的决定系数大，调整后R方= 0.462。该值表明体验营销、顾客满意、营销人员通过顾客满意对顾客行为意图的信任之间存在显著影响。关键词:体验营销、顾客满意、顾客信任、顾客行为意向
{"title":"PENGARUH EXPERIENTIAL MARKETING, CUSTOMER DELIGHT, DAN KEPERCAYAAN PELANGGAN TERHADAP NIAT PERILAKU PELANGGAN MELALUI KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING (Studi Kasus Pada Bengkel Resmi Yamaha PT. Roda Sakti Surya Megah)","authors":"Anggun Puspita, Chandra Kartika","doi":"10.30996/jmm.v6i02.2993","DOIUrl":"https://doi.org/10.30996/jmm.v6i02.2993","url":null,"abstract":"The purpose of this study is to test experiential marketing, customer delight, and customer trust in customer behavior intentions through customer satisfaction. The subjects of this research are Yamaha customers of PT. Roda Sakti Surya Megah as many as 100 people. Sampling in this study using accidental sampling. Data analysis technique used in this study is path analysis. Based on the analysis results, the coefficient of determination show by Adjusted R Square= 0.453 ;. This value indicates that there are any relations between experiential marketing, customer delight and customer confidence in customer satisfaction. Furthermore, based on the research results obtained also obtained the coefficient of determination between the variables experiential marketing, customer delight, and customer trust in customer behavior intentions through customer satisfaction as big as Adjusted R Square = 0.462. This value shows that there is a significant influence between experiential marketing, customer delight, marketers' trust in customer behavior intentions through customer satisfaction. Keywords: experiential marketing, customer delight, customer trust, and customer behavioral intentions.","PeriodicalId":164939,"journal":{"name":"JMM17: Jurnal Ilmu Ekonomi dan Manajemen","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-09-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126667762","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study aims to determine the effect of corpoarate trust and marketing communication oncustomer satisfaction on PT. AAJI Insurance Manulife Surabaya. This type of research issurvey research that uses or has used insurance services at PT.AAJI Manulife Surabaya. Thesampling technique accidental sampling, so that the number of samples obtained is 100people. The technique of collecting data uses questionnaires and tabulations that have beentested for validity and reliability. The data analysis technique used is multiple linearregression. The results of this study found that there is a simultaneous influence of corporateand communication trust on customer satisfaction and empirically the partial effect thatcorporate trust has a positive and significant effect on customer satisfaction and marketingcommunication has a positive and significant effect on customer satisfaction.Keywords: Corporate trust, Marketing Communication, Customer Satisfaction
{"title":"PENGARUH TRUST CORPORATE DAN MARKETING COMMUNICATION TERHADAP CUSTOMER SATISFACTION PADA PERUSAHAAN JASA PT AAJI MANULIFE SURABAYA","authors":"Nur Jannah","doi":"10.30996/jmm.v6i01.2446","DOIUrl":"https://doi.org/10.30996/jmm.v6i01.2446","url":null,"abstract":"This study aims to determine the effect of corpoarate trust and marketing communication oncustomer satisfaction on PT. AAJI Insurance Manulife Surabaya. This type of research issurvey research that uses or has used insurance services at PT.AAJI Manulife Surabaya. Thesampling technique accidental sampling, so that the number of samples obtained is 100people. The technique of collecting data uses questionnaires and tabulations that have beentested for validity and reliability. The data analysis technique used is multiple linearregression. The results of this study found that there is a simultaneous influence of corporateand communication trust on customer satisfaction and empirically the partial effect thatcorporate trust has a positive and significant effect on customer satisfaction and marketingcommunication has a positive and significant effect on customer satisfaction.Keywords: Corporate trust, Marketing Communication, Customer Satisfaction","PeriodicalId":164939,"journal":{"name":"JMM17: Jurnal Ilmu Ekonomi dan Manajemen","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122742889","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Human resources play a very important as human as the wheels of all companyactivities. Efforts to improve the performance of the system conducted well-definedleadership and motivation to improve employee morale. This study aims to examine andanalyze the influence of transformational leadership and work motivation on the performanceof employees of PT. Media Nusantara Informasi Jawa Timur Bureau. Data were collectedused survey through questionnaires and carried out at 50 employees of PT. MNI Bureau ofJawa Timur. Data analysis in this study used SPSS version 17. The technique used ispurposive sampling and testing techniques of data used in this study include testing thevalidity of the factors, testing reliability analysis with Cronbach's alpha. Analysis of dataused multiple linear regression analysis, to test and prove the research hypotheses. Theanalysis showed that transformational leadership has a positive effect on employeeperformance and work motivation positive effect on employee performance.Keyword: Transformational leadership, motivation to work, performance of employees.
人力资源是一个非常重要的人作为所有公司活动的车轮。努力提高系统绩效，明确领导和激励，提高员工士气。本研究旨在检验分析PT. Media Nusantara Informasi爪哇铁木尔局变革型领导与工作动机对员工绩效的影响。数据采用问卷调查的方式收集，并对爪哇帖木儿PT. MNI局的50名员工进行了调查。本研究的数据分析使用SPSS version 17。本研究中使用的技术是有目的的抽样和数据的测试技术，包括测试因素的有效性，测试信度分析与Cronbach's alpha。分析数据采用多元线性回归分析，检验和证明研究假设。分析表明，变革型领导对员工绩效有正向影响，工作动机对员工绩效有正向影响。关键词:变革型领导，工作动机，员工绩效。
{"title":"ENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PT. MEDIA NUSANTARA INFORMASI BIRO JAWA TIMUR","authors":"Anindita Lakmi Prabowo","doi":"10.30996/jmm.v5i02.1948","DOIUrl":"https://doi.org/10.30996/jmm.v5i02.1948","url":null,"abstract":"Human resources play a very important as human as the wheels of all companyactivities. Efforts to improve the performance of the system conducted well-definedleadership and motivation to improve employee morale. This study aims to examine andanalyze the influence of transformational leadership and work motivation on the performanceof employees of PT. Media Nusantara Informasi Jawa Timur Bureau. Data were collectedused survey through questionnaires and carried out at 50 employees of PT. MNI Bureau ofJawa Timur. Data analysis in this study used SPSS version 17. The technique used ispurposive sampling and testing techniques of data used in this study include testing thevalidity of the factors, testing reliability analysis with Cronbach's alpha. Analysis of dataused multiple linear regression analysis, to test and prove the research hypotheses. Theanalysis showed that transformational leadership has a positive effect on employeeperformance and work motivation positive effect on employee performance.Keyword: Transformational leadership, motivation to work, performance of employees.","PeriodicalId":164939,"journal":{"name":"JMM17: Jurnal Ilmu Ekonomi dan Manajemen","volume":"18 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2019-01-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125647968","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"REDAKSI DAN DAFTAR ISI","authors":"Redaksi Jip","doi":"10.30996/jmm.v7i01.3597","DOIUrl":"https://doi.org/10.30996/jmm.v7i01.3597","url":null,"abstract":"<jats:p>-</jats:p>","PeriodicalId":164939,"journal":{"name":"JMM17: Jurnal Ilmu Ekonomi dan Manajemen","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126728859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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