An implementation framework for Computer-Mediated Communication portal in higher educational institutions

Abstract

The provision of computer-mediated communication (CMC) portal services through information technologies (IT) in higher educational institutions (HEIs) in developing countries should not be an impossible task considering the growth in information systems and an upsurge of internet users. There have been numerous efforts aimed at implementing CMC portals by HEIs but just a few could be said to be successful. The aim of this research is to develop a framework that can help to provide a better understanding of how to manage the entire implementation process so as to bring the expected advantages to institutions implementing it. Results of past research had been studied to develop the conceptual framework utilizing significant theories in the field of information system implementation and institutional change. The framework addresses the adoption, implementation as well as institutionalization stages of CMC portal implementation, and a number of institutional contextual factors influencing implementation efforts within the stages.