A Design Method for Inter-Organizational Service Processes

Abstract

Service processes play a more and more important part in modern economies. However, their design does not achieve the flexibility and efficiency known from ordinary business processes. Furthermore, their double identity of being process and product at the same time is not properly represented in present design methods. Therefore, a new method for the design and the support of inter-organizational service processes is introduced. It is based on so called perspectives for separating independently evolving parts of the service processes. Based on it, a component-oriented approach for process design is developed.