Patients’ view on information about medications: a pharmacy-based survey focusing on perceptions of pharmacists using a clinical decision support system

Tora Hammar, M. Zetterholm
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Abstract

The aim of this study was to describe patients’ view on information regarding their medication with focus on community pharmacists’ use of the clinical decision support system EES (electronic expert support system). This study was performed as a survey among patients who were collecting prescription medication at seven Swedish community pharmacies, with 281 respondents (response rate of 68%). Results show that patients receive information regarding their medication from many different sources with differences related to age, gender and native language. In general, most patients seemed satisfied with the information they had about their medicines, and with the information they got from pharmacists. Results show that awareness of how pharmacists work to improve medication safety, and knowledge about EES is low. However, results indicate that many patients have high trust in pharmacists, expect them to check for potential DRPs and are positive to pharmacists using EES more.
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患者对药物信息的看法:一项基于药学的调查,重点关注药剂师使用临床决策支持系统的看法
本研究的目的是描述患者对其用药信息的看法,重点是社区药剂师使用临床决策支持系统EES(电子专家支持系统)。本研究对在瑞典7家社区药房领取处方药的患者进行了调查,共有281名受访者(回复率为68%)。结果表明,患者从许多不同的来源获得有关药物的信息,这些信息与年龄、性别和母语有关。总的来说,大多数患者似乎对他们所拥有的药物信息以及他们从药剂师那里得到的信息感到满意。结果表明,药师对如何提高用药安全的认识较低,对EES的了解程度较低。然而,结果表明,许多患者对药剂师有很高的信任度,希望他们检查潜在的drp,并对药剂师更多地使用EES持积极态度。
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