Business model of a public intermediary: A case study of China Science & Technology Service center

Abstract

The aim of this paper is to describe the public intermediary's activities in innovation processes through a case study of China Science & Technology Service Center (CSTSC) for small and medium-sized enterprises (SMEs). The paper proposes a basic business model analytic framework for public intermediaries with four main components including core value, financial aspects, infrastructure management and customer interface. CSTSC does well in customer relationship and value configuration and has a good business model to support high-quality and high-efficiency services for SMEs.