{"title":"Textual Content Moderation in C2C Marketplace","authors":"Yusuke Shido, Hsien-Chi Liu, Keisuke Umezawa","doi":"10.18653/v1/2022.ecnlp-1.8","DOIUrl":null,"url":null,"abstract":"Automatic monitoring systems for inappropriate user-generated messages have been found to be effective in reducing human operation costs in Consumer to Consumer (C2C) marketplace services, in which customers send messages directly to other customers.We propose a lightweight neural network that takes a conversation as input, which we deployed to a production service.Our results show that the system reduced the human operation costs to less than one-sixth compared to the conventional rule-based monitoring at Mercari.","PeriodicalId":384006,"journal":{"name":"Proceedings of The Fifth Workshop on e-Commerce and NLP (ECNLP 5)","volume":"259 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of The Fifth Workshop on e-Commerce and NLP (ECNLP 5)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.18653/v1/2022.ecnlp-1.8","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 2
Abstract
Automatic monitoring systems for inappropriate user-generated messages have been found to be effective in reducing human operation costs in Consumer to Consumer (C2C) marketplace services, in which customers send messages directly to other customers.We propose a lightweight neural network that takes a conversation as input, which we deployed to a production service.Our results show that the system reduced the human operation costs to less than one-sixth compared to the conventional rule-based monitoring at Mercari.
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