Knowledge Management in Distance Education: an Exploratory Case Study with Group Storytelling Approach

Abstract

Storytelling is an important tool to transfer tacit knowledge that has been increasing its usage in organizations and education. The externalization of knowledge (the conversion of tacit in explicit knowledge) is effectively one of the great challenges of knowledge management. Tacit knowledge is associated with personal experiences and represents the subjective knowledge that is often difficult to be formalized or explained. Group Storytelling is an important approach to help in externalization tacit knowledge through collaborative construction of stories. This paper presents an exploratory case study with tutors of an online course, whose results showed that it is possible to capture the tacit knowledge through this technique with computer system support.