Impact of Decentralization and Regional Autonomy in the Context of Improving the Quality of Public Services Towards Good Governance

Abstract

To succeed in this global age, the emphasis of government must be on transforming public services through a decentralization paradigm. The decentralization model in Indonesia is the implementation of Law 22 the Year 1999 on Regional Autonomy, which provides that each Autonomous Zone has the authority to administer the interests of local government services on its initiative and based on its needs community services. The enactment of autonomy law gives a broader, more real, and responsible authority to run regional governments. The balancing of duties and tasks between the central government and the provincial governments ensures that each region must have ample income. The area must have enough sources of funding to take on the responsibility of administering the regional government. Regional autonomy gives freedom in formulating programs and submitting them to the central government. Public awareness of their right to get excellent public services is increasing. Therefore, reinventing the government's spirit must be transformed into public services, customer-oriented government, focusing on public services' needs and satisfaction, not on bureaucracy.