{"title":"Simplifying business complexity with frameworks","authors":"C. Cotugno, Shannon Fitzhugh, R. Hoeft","doi":"10.1145/2507065.2507086","DOIUrl":null,"url":null,"abstract":"How does an interdisciplinary team with professional training in different disciplines document and redesign a complex business process in just a few weeks? How can they persuade a global client that change is understandable and possible? By using a macroergonomic framework to parse and analyze data and educate and empower stakeholders, this team of user experience researchers and designers simplified complexity within their own process and for their client as well.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"26 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2013-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"ACM International Conference on Design of Communication","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/2507065.2507086","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
How does an interdisciplinary team with professional training in different disciplines document and redesign a complex business process in just a few weeks? How can they persuade a global client that change is understandable and possible? By using a macroergonomic framework to parse and analyze data and educate and empower stakeholders, this team of user experience researchers and designers simplified complexity within their own process and for their client as well.
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