After conducting field research within local Indigenous communities in Bocas del Toro, Panama, I grew aware of the inevitable biases and preconceived assumptions within my privileged position, and how they pervade my research and writing processes. Relying on existing technical and public communication (TPC) frameworks and principles on social justice methodology, this project seeks to develop a preliminary framework for undergraduate students looking to engage with Indigenous communication design.
{"title":"Principles of Technical and Public Communication as a Provisional Framework for Undergraduate Students Writing with and About Indigenous Peoples","authors":"R. Flanagan","doi":"10.1145/3380851.3418617","DOIUrl":"https://doi.org/10.1145/3380851.3418617","url":null,"abstract":"After conducting field research within local Indigenous communities in Bocas del Toro, Panama, I grew aware of the inevitable biases and preconceived assumptions within my privileged position, and how they pervade my research and writing processes. Relying on existing technical and public communication (TPC) frameworks and principles on social justice methodology, this project seeks to develop a preliminary framework for undergraduate students looking to engage with Indigenous communication design.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115924069","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study adopted a design-based approach to develop a decision aid for patients considering bone marrow transplant (BMT). Engaging different stakeholder groups through need-finding interviews, clinic observations, and prototype feedback sessions revealed that providers, patients, and caregivers have different needs that may be best served with unique design solutions.
{"title":"Designing a Decision Aid for Patients Considering Bone Marrow Transplant","authors":"S. Fadem","doi":"10.1145/3380851.3418610","DOIUrl":"https://doi.org/10.1145/3380851.3418610","url":null,"abstract":"This study adopted a design-based approach to develop a decision aid for patients considering bone marrow transplant (BMT). Engaging different stakeholder groups through need-finding interviews, clinic observations, and prototype feedback sessions revealed that providers, patients, and caregivers have different needs that may be best served with unique design solutions.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122362994","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this paper I discuss how I used the technics of Multimodal Critical Discourse Analysis to guide students’ critical engagement with technical writing and design project for transnational/international/global context. I describe the motivation for this pedagogy, students’ learning activities, and digital project. I then discuss some outcomes from this class as well as implications for technical and professional communication. Although I currently discuss results from one face-to-face classroom at this stage, I show the possibility of an experiment to integrate critical approaches into our pedagogy in an effort to guide students’ conscientiousness about transnational/international/global contexts.
{"title":"Teaching the Intersections of Technology & Design through Critical Discourse Analysis for International Audiences","authors":"G. E. Agbozo","doi":"10.1145/3380851.3416761","DOIUrl":"https://doi.org/10.1145/3380851.3416761","url":null,"abstract":"In this paper I discuss how I used the technics of Multimodal Critical Discourse Analysis to guide students’ critical engagement with technical writing and design project for transnational/international/global context. I describe the motivation for this pedagogy, students’ learning activities, and digital project. I then discuss some outcomes from this class as well as implications for technical and professional communication. Although I currently discuss results from one face-to-face classroom at this stage, I show the possibility of an experiment to integrate critical approaches into our pedagogy in an effort to guide students’ conscientiousness about transnational/international/global contexts.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"175 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121464701","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study requires individual questionnaires to explore how patients perceive medical AI during traditional medical procedures in radiology (thoracic imaging). By determining the factors that contribute to patients’ perception of AI it will benefit patients and can facilitate the implementation of medical AI patient protocols.
{"title":"Understanding Patient Perception of Medical Artificial Intelligence: A Proposed Qualitative Study","authors":"Jessica Escobar","doi":"10.1145/3380851.3418616","DOIUrl":"https://doi.org/10.1145/3380851.3418616","url":null,"abstract":"This study requires individual questionnaires to explore how patients perceive medical AI during traditional medical procedures in radiology (thoracic imaging). By determining the factors that contribute to patients’ perception of AI it will benefit patients and can facilitate the implementation of medical AI patient protocols.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121362350","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This pre-pilot planning and assessment discusses preliminary research that targeted older adults’ preferences for scheduling a doctor's appointment. Fifty total respondents between the ages of 21-61+ completed a twelve-question Qualtrics survey; twenty-one participants’ responses were analyzed. Results showed no correlation between participants who used a smartphone and their preference for scheduling an appointment via a mobile application. This assessment suggests additional research is necessary to determine if information design could influence older adults’ preference for scheduling a doctor's appointment using a mHealth app.
{"title":"Examining UX Design Principles and Older Adults' Preference of Online Appointment Scheduling Using a mHealth Application","authors":"Francine N. Sutton","doi":"10.1145/3380851.3418624","DOIUrl":"https://doi.org/10.1145/3380851.3418624","url":null,"abstract":"This pre-pilot planning and assessment discusses preliminary research that targeted older adults’ preferences for scheduling a doctor's appointment. Fifty total respondents between the ages of 21-61+ completed a twelve-question Qualtrics survey; twenty-one participants’ responses were analyzed. Results showed no correlation between participants who used a smartphone and their preference for scheduling an appointment via a mobile application. This assessment suggests additional research is necessary to determine if information design could influence older adults’ preference for scheduling a doctor's appointment using a mHealth app.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117003954","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Sandra Souza Rodrigues, Vinicius Luiz da Silva Genesio, D. M. B. Paiva, Renata Pontin de Mattos Fortes
The Internet of Things (IoT) has become a relevant topic of interest in Human-Computer Interaction (HCI) since it makes feasible a future computing scenario that can change the way people experiment and use technology. IoT is a new paradigm in which intelligent objects equipped with sensors, networks, and processing technologies integrate and work together to provide smart services to users. In the face of the rapid growth in the number of connected devices in an IoT scenario, the perspective of a smarter world could be actual. However, it is still too far away due to challenges related to human interaction. To help understand the issues involved in building experiences with multiple devices, we conducted interviews with ten companies exploring the characteristics and challenges surrounding the IoT project to designing IoT technologies. The results identified a set of qualitative data from companies that are developing IoT projects allowing us to discuss future directions for research. Our main contribution is related to the identification of important aspects of IoT that impact the design of user-friendly solutions. We conclude pointing to the need for IoT design that takes into account the users' particularities.
{"title":"A Case Study on How Brazilian Companies Deal with the User Experience in IoT Projects","authors":"Sandra Souza Rodrigues, Vinicius Luiz da Silva Genesio, D. M. B. Paiva, Renata Pontin de Mattos Fortes","doi":"10.1145/3380851.3416779","DOIUrl":"https://doi.org/10.1145/3380851.3416779","url":null,"abstract":"The Internet of Things (IoT) has become a relevant topic of interest in Human-Computer Interaction (HCI) since it makes feasible a future computing scenario that can change the way people experiment and use technology. IoT is a new paradigm in which intelligent objects equipped with sensors, networks, and processing technologies integrate and work together to provide smart services to users. In the face of the rapid growth in the number of connected devices in an IoT scenario, the perspective of a smarter world could be actual. However, it is still too far away due to challenges related to human interaction. To help understand the issues involved in building experiences with multiple devices, we conducted interviews with ten companies exploring the characteristics and challenges surrounding the IoT project to designing IoT technologies. The results identified a set of qualitative data from companies that are developing IoT projects allowing us to discuss future directions for research. Our main contribution is related to the identification of important aspects of IoT that impact the design of user-friendly solutions. We conclude pointing to the need for IoT design that takes into account the users' particularities.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"93 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122600932","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Technical and Professional Communication (TPC) scholarship has embraced a socio-cultural turn that places attention on underrepresented groups and values contexts that house less visible forms of work, process, and organization. We extend this discussion by aligning soft skills with everyday entrepreneurial practices as another route for teaching students social and cultural awareness. We argue this pedagogical shift will help students succeed as communicators to diverse audiences given the demands of today's globally diverse workplace. Cultivating entrepreneurial expertise alongside soft skills can produce students who are more attuned to diversity and inequity, and are able to re-shape workplace contexts to be more socially just. We situate entrepreneurs as everyday rhetoricians to demonstrate opportunities to teach students fruitful ways to foster socially attuned communicative practices, thereby contributing to the development of the students' own professional identities. To this end, we present a case study highlighting everyday entrepreneurship framed by participants whose identities are attuned toward social justice. Next, we apply the entrepreneurial values demonstrated by those cases to teaching re-defined notions of “soft skills,” which are traditionally seen as a nebulous amalgam of generic rhetorical and communicative skills. We conclude with next steps and pedagogical interventions to help cultivate these entrepreneurial skills among TPC students.
{"title":"Social Justice and Entrepreneurial Identity: Models for the TPC Classroom","authors":"J. Bay, Victoria E. Ruiz","doi":"10.1145/3380851.3416776","DOIUrl":"https://doi.org/10.1145/3380851.3416776","url":null,"abstract":"Technical and Professional Communication (TPC) scholarship has embraced a socio-cultural turn that places attention on underrepresented groups and values contexts that house less visible forms of work, process, and organization. We extend this discussion by aligning soft skills with everyday entrepreneurial practices as another route for teaching students social and cultural awareness. We argue this pedagogical shift will help students succeed as communicators to diverse audiences given the demands of today's globally diverse workplace. Cultivating entrepreneurial expertise alongside soft skills can produce students who are more attuned to diversity and inequity, and are able to re-shape workplace contexts to be more socially just. We situate entrepreneurs as everyday rhetoricians to demonstrate opportunities to teach students fruitful ways to foster socially attuned communicative practices, thereby contributing to the development of the students' own professional identities. To this end, we present a case study highlighting everyday entrepreneurship framed by participants whose identities are attuned toward social justice. Next, we apply the entrepreneurial values demonstrated by those cases to teaching re-defined notions of “soft skills,” which are traditionally seen as a nebulous amalgam of generic rhetorical and communicative skills. We conclude with next steps and pedagogical interventions to help cultivate these entrepreneurial skills among TPC students.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"37 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114222807","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper examines documentation procedures and rhetorical contexts navigated by technical communicators in postindustrial, advanced manufacturing environments. Also addressed are the challenges of structure and authority faced by the technical writer in postindustrial hierarchies, particularly those of a STEM-dominated field. In reference to produced documentation, the need for technical communicators to explore alternative formats is such that the traditional operating manual may not be sufficient to fully account for the complexities of automated and digitally-augmented manufacturing systems. Documentation processes, then, must account for collaborative, distributed work approaches, as well as those of technology transfer in the composition and distribution of documentation in support of postindustrial, advanced manufacturing
{"title":"Advanced Manufacturing Documentation: Process-Based and Practical Considerations","authors":"David H. Stucker","doi":"10.1145/3380851.3416744","DOIUrl":"https://doi.org/10.1145/3380851.3416744","url":null,"abstract":"This paper examines documentation procedures and rhetorical contexts navigated by technical communicators in postindustrial, advanced manufacturing environments. Also addressed are the challenges of structure and authority faced by the technical writer in postindustrial hierarchies, particularly those of a STEM-dominated field. In reference to produced documentation, the need for technical communicators to explore alternative formats is such that the traditional operating manual may not be sufficient to fully account for the complexities of automated and digitally-augmented manufacturing systems. Documentation processes, then, must account for collaborative, distributed work approaches, as well as those of technology transfer in the composition and distribution of documentation in support of postindustrial, advanced manufacturing","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122454230","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Computer-aided text analysis has been increasingly recognized as a valuable tool in professional and technical communications (PTC) pedagogy. This research paper explores how such methods can be extended to the less-frequently addressed area of instructor training. It will primarily discuss the development of a methodological pipeline that uses the computational rhetorical analysis platform DocuScope to foster writing instructors’ rhetorical awareness of the genres they teach and evaluate, and then propose the value of this pipeline specifically within PTC instructor training settings. While this paper mainly addresses pedagogical applications, the developed methodology also has implications for the workplace, as it can be modified for industry tutorials or training modules.
{"title":"Communicating the \"Write\" Values: Developing Methods of Computer-Aided Text Analysis for Instructor Training","authors":"M. S. Kane","doi":"10.1145/3380851.3416765","DOIUrl":"https://doi.org/10.1145/3380851.3416765","url":null,"abstract":"Computer-aided text analysis has been increasingly recognized as a valuable tool in professional and technical communications (PTC) pedagogy. This research paper explores how such methods can be extended to the less-frequently addressed area of instructor training. It will primarily discuss the development of a methodological pipeline that uses the computational rhetorical analysis platform DocuScope to foster writing instructors’ rhetorical awareness of the genres they teach and evaluate, and then propose the value of this pipeline specifically within PTC instructor training settings. While this paper mainly addresses pedagogical applications, the developed methodology also has implications for the workplace, as it can be modified for industry tutorials or training modules.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121907033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study uses eye-tracking and other data to explore how video-game players experience the heads-up display (HUD) found in a popular video game. For this paper, we report initial findings from our study of HUD elements found in Destiny 2 and draw connections between effective HUD design and effective digital information design.
{"title":"\"I knew something was supposed to happen!\": Eye tracking the Interactions between Player Experience and Heads-up Displays: Extended Abstract","authors":"Brandon C. Strubberg, J. Horn","doi":"10.1145/3380851.3416754","DOIUrl":"https://doi.org/10.1145/3380851.3416754","url":null,"abstract":"This study uses eye-tracking and other data to explore how video-game players experience the heads-up display (HUD) found in a popular video game. For this paper, we report initial findings from our study of HUD elements found in Destiny 2 and draw connections between effective HUD design and effective digital information design.","PeriodicalId":447848,"journal":{"name":"ACM International Conference on Design of Communication","volume":"15 4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-10-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130907588","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
京公网安备 11010802042870号
京ICP备2023020795号-1
扫码关注我们
求助内容：
应助结果提醒方式：