Improving business processes of the railway station complex based on digital technologies

Abstract

The strategy of JSC Russian Railways until 2030 sets the task of realizing the commercial potential of railway terminals and stations, through which on average more than 2.6 million passengers pass daily. The projected growth of passenger traffic determines the development of infrastructure of stations, the defining part of which is high-quality information support. Modernization of railway stations implies, among other things, creation of the timely, accessible and complete information space for customers, it also requires the regulation of increasing passenger flows based on high-quality information. This article discusses the improvement of information processes using digital technologies. The proposed modernization is not refinement of automation elements of existing business processes of the passenger station on another technical platform, but the development and implementation of new technologies for passenger and customer information services based on a modern intelligent management system for information and reference processes. Business processes based on digital technologies are built taking into account the specifics of the information space of a particular station. Improving the information support of business processes will improve the quality of services provided to passengers and customers, the technological reliability of processes, as well as the economic efficiency of the station.