Sistem Analisa Tingkat Kepuasan Mahasiswa Terhadap Kegiatan Belajar Mengajar pada PSTI Unram dengan Menggunakan Metode Service Quality

Jurnal Teknologi Informasi, Komputer, dan Aplikasinya (JTIKA ) Pub Date : 2019-03-26 DOI:10.29303/JTIKA.V1I1.17

Zakiyah Rahmiati, I. Wijaya, Budi Irmawati

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引用次数: 5

Abstract

This system designed by website-based with service quality method which providing display online questionnaire that can be access by students of PSTI Unram. Students objectively fill the questionnaire, then the result will be displayed on page of Head Master, Lecturer and Operator PSTI Unram. There three ways in testing the application, Black Box, System, and Mean Opinion Score. Black Box shows that all the features run well. System shows the result of the system servqual score calculation is accordance with manual calculation. MOS administred 40 respondence of PSTI Unram Students, the result as much as 4,15. This shows that the system has been done well and accordance with the expected. Concluded that with this system, studens able to give the evaluation towards service provided during teaching and learning process, and PSTI Unram can receive the information about the analysis result of students satisfaction level towards the quality of service given. And for PSTI Unram can improve performance to provide an excellent services in the future.

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使用优质服务方法分析学生对PSTI Unram教学活动的满意度

本系统以网站为基础，采用服务质量的方法设计，提供可显示的在线问卷，供PSTI Unram学生访问。学生客观地填写问卷，然后结果将显示在校长，讲师和操作员PSTI Unram页面上。测试应用程序有三种方法:黑盒、系统和平均意见评分。黑匣子显示所有功能运行良好。系统显示的系统均分计算结果与人工计算结果一致。MOS对40名PSTI Unram学生进行了问卷调查，结果为4,15名。这表明该系统已经完成，符合预期。综上所述，通过该系统，学生可以对教学过程中所提供的服务进行评价，并且PSTI Unram可以接收到学生对所提供服务质量满意度的分析结果信息。而对于PSTI Unram可以提高性能，在未来提供优良的服务。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Jurnal Teknologi Informasi, Komputer, dan Aplikasinya (JTIKA )

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