Wallace Ugulino, J. C. Gonçalves, R. R. Nunes, F. Santoro
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引用次数: 1
Abstract
Chat tools have been used by a wide range of companies as a communication channel with customers and for the promotion of products and services. Workgroups often use textual chats to communicate in the workplace. Such interactions are rich in knowledge transfer and have been under used in organizational memory. The K2Chat, a textual chat groupware, has been developed to structure the conversation by classifying and relating messages and highlighting keywords for indexation.
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