Effectiveness evaluation of basic hospital services for solving the "difficulty in using intelligent technology" for the elderly

Abstract

Abstract: In the Internet era, hospitals have launched a series of basic services to solve the "difficulty in using intelligent technology" for the elderly. This paper evaluated the effectiveness of basic hospital services based on the "3E theory" by conducting field research of 16 three A hospitals (three A hospitals are those which have the highest level of medical services in China's classification system) in Chengdu and conducting an offline survey of more than 150 respondents at the same time. It is found that the effectiveness of hospital services is generally good, but there are still deficiencies in service details and attitudes. And the solution to the problem focuses on the external help provided by hospitals, which fails to stimulate the endogenous motivation for the elderly to learn. Therefore, this paper proposes that hospitals should carry out "adaptation to active aging" service reform and put forward specific suggestions from many aspects.