Level of acceptance and factors influencing students' intention to use UCSI University's e-mail system

Abstract

The study explores the level of acceptance and factors influencing the acceptance of the newly implemented student e-mail system at UCSI University, Malaysia. The Unified Theory of Acceptance and Use of Technology (UTAUT) model was modified and used to determine the factors that influence students' intention to use the e-mail system. 357 students participated in the study from three faculties of the University. The study found out that the level of acceptance of the student e-mail system was low amongst the students of UCSI University. The results indicate that Performance Expectancy, Effort Expectancy, Attitude, Social Influence, Facilitating Conditions, and Self Efficacy have a significant relationship with Behavioral Intention. However, results of the regression analysis indicate that only Performance Expectancy, Effort Expectancy, and Attitude are significant in influencing Behavioral Intention. Recommendations were given to increase the acceptance of the student e-mail system among students based on the findings.