Acceptance of E-banking by the Consumers of Dhaka City, Bangladesh

Abstract

Electronic banking or E-banking is one of the few advanced technologies that have been introduced in this age of information. E-banking is a kind of system that is able to drive development, supporting growth, promoting innovation and enhancing competitiveness. In Bangladesh, E- banking has been one of the game changing inclusions in the banking sector. Using primary data, this paper tried to reveal the current scenario of E-banking facilities provided by the private and government banks in Dhaka, the capital city of Bangladesh. It has also intended to find out the consumers’ satisfaction levels using these facilities. It is found from the analysis that ATM and Debit cards have an absolute domination over the other e-banking facilities in case of usage. On the other hand SMS and Mobile banking facilities have the least number of consumers in Dhaka city. Study also found that electronic banking users’ are getting increased in a significant manner. Despite of some problems regarding the usage of e-banking, majority of the consumers are satisfied with the facilities provided. Key word: E-banking; Online Banking; Consumers’ Satisfaction;