La gestión de la calidad mediante métodos científicos

Abstract

There are several tools for managing the quality of processes and services, which have as their common purpose to have an impact on customer satisfaction. In this sense, the appropriate procedure is to first identify quality critics (CTQs), a In order to focus the efforts on what is most important and apply QFD., secondarily in order to brainstorm, formulate a Forrester diagram simulating the repercussion that the variables cause in the loop or critic of greater importance obtained in the QFD to begin with scientific research and use statistical and control models that fit the root of the problem encountered.