Wellness Hub Transformation: From Transactional to Holistic Care

Abstract

A healthy and empowered workforce is the backbone of every thriving organization. Shell companies in the Philippines considers its people as its main asset – its over 4,000 employees who enable the company to continuously operate critical economic assets and deliver products and services that fuel the activities of its customers and the nation. Thus, Shell makes it a priority to foster a workplace that is nurturing and where employees can perform to their full potential. Guided by the results of the Shell People Survey, an annual survey that determines the pulse of the Shell employees, as well as feedback from face-to-face business engagements and ad hoc medical consultations, Shell Health develops strategic interventions to promote employee welfare. One of the initiatives borne out of this need was the transformation of its clinics to Wellness Hubs – centers of care that offer a personalized and holistic approach to employee wellness, deviating from the traditional and transactional style of rendering health services. This transformation stems from the recognition of Shell employees’ preference for customized approaches. To date, this effort has translated to improved personal engagements and follow-through, recording 74% uptake of Wellness Talk during medical interpretation visits versus 21% previous. Further, 68% of Shell Philippines employees have committed to health targets, versus 5% previous, and among those with committed targets, 19% successfully achieved their health targets within 3-6 months. There is now 100% reach to employees based in remote locations, versus 50% previous reach, and 93% of them have committed to health target versus previous 10% health target commitment.