Knowledge creating communities in the context of work processes

Abstract

This article deals with the support potential of knowledge communities for a co-operative knowledge generation and problem solving before the background of the increasing economic importance of knowledge-intensive processes. Therefore, requirements for an IT-support of a co-operative knowledge generation and problem solving via knowledge communities are being developed that are of significance in the induction and dissemination of knowledge within communities. Special emphasis is put on the integration of the knowledge of the community into relevant work processes aiming at an initiation of synergies with this combination. According to the above- mentioned requirements, we will present the realisation of a knowledge community with the help of the Wiki-approach. Thereupon, a concept for integrating knowledge communities in process-oriented knowledge structures will be developed by creating an adequate interface. This concept could be realised in a prototype way in an implementation. The developed prototype will be described in a brief case study.