ESTANDARIZACIÓN DE PROCESOS ADMINISTRATIVOS DEL ÁREA DE GESTIÓN HUMANA, SEGURIDAD Y SALUD EN EL TRABAJO EN UNA ENTIDAD ONCOLÓGICA

Abstract

In the current organizational market, for a company to progress exponentially, the Human Management area must play a primary role, within its main functions is to ensure maximum satisfaction and growth of employees in their areas of knowledge and make them know that each of them is important and necessary to obtain excellent results; Good management is required that is well structured to allow the discovery of possible internal failures, these circumstances give rise to the search for strategies that make it possible to improve the procedures performed in the oncological entity, therefore, the need arises to incorporate the standardization of the area, in relation to this the following objectives were raised: diagnose the current situation of document management of the processes involved in the area of Human Management and the Occupational Health and Safety Management System, develop a study of times and movements of operations for the improvement in the provision of the service, document the processes that are carried out in the area, make an adjustment and complement of indicators so that they allow to measure the results obtained and finally carry out an impact analysis to determine the feasibility of the project. For this research, engineering tools were applied such as the design and application of unstructured interviews, Vester matrix to prioritize problems, use of a master list to view all documents present in the area, use of structured times, adjustment of management indicators and Leopold matrix to measure the impact of the project; Among the benefits generated, the reduction in duplication of activities, the reduction of errors and the contribution to the adherence of the collaborators to the entity are highlighted.