Factors affecting the implementation of information assurance for eGovernment in Indonesia

Abstract

Electronic government (eGovernment) services are aimed to improve government services to the public by improving the quality and availability of services that can be accessed regardless of time and place. Consequently, the services must always be available at any time, and any threat to the information and systems should receive attention to ensure business continuity in the event of an incident. Accordingly, in the implementation of eGovernment, information assurance (IA) should be considered. In Indonesia, the implementation of eGovernment is still in the early stage according to the eGovernment roadmap of Indonesia. However, there is no study so far that has focused on IA for eGovernment in Indonesia. Therefore, research on a framework of IA is needed to support the implementation of eGovernment in Indonesia. The aim of this research is to develop an IA framework for eGovernment within the Indonesian context. The development of the framework is divided into four stages, which are identifying the factors from IA international standards for organisations, determining success factors from literature, identifying the challenges, and evaluating and harmonising all the factors categorised into three categories. This research proposes an IA framework, which is expected to assist eGovernment implementation in Indonesia.