Avaliando o Risco da Divergência e da Perda de Contexto em Groupware

Abstract

Group participants can diverge regarding awareness information comprehension initially available in the shared workspace. In addition, such information can become irrelevant or insufficient throughout the interaction, resulting in a loss of context. The goal of this work is to analyze the risk factors related to the context loss as well as the context mismatch in groupware. In order to illustrate this, this paper attempts to clarify these concepts and presents case studies carried out aiming to evaluate how and why these risks occur.