A Study of Advancing E-Banking and Cybersecurity for Digital Enterprise Transformation in Pakistan

Abstract

In this technological era, almost all renowned banks have equipped themselves with the latest technology significantly pertinent to enhance their services and have provided e-banking facilities to their customers. Nevertheless, cybersecurity has been the focus of many organizations. Banks are offering more facilities to facilitate their customers with ease and convenience regarding e-banking. However, in Pakistan this is not the case. As people still refrain from using e-banking in Pakistan because of various issues, the e-banking sector has exponentially grown in the last decade. It has more chances of growth as enterprises such as banks still encourage clients to carry out e-transactions, like utility bill payments, access to account information, and money transfer. During this process, cybercriminals attempt to steal customer data and hack their online sessions. With regards to e-banking fraud, digitization has caused a revolution. Cybercriminals have employed various tools to steal crucial information through identity theft, trojans, viruses, and phishing.