Designing interactive museum visitors' experience using a Fab Living Lab platform: the Museum-Aquarium of Nancy case

Abstract

As in many areas, museums and cultural institutions currently undergo a transformation characterized by the use of digital and interactive technologies. New perspectives in the development of museum experiences are being open which impacts the overall functioning of these institutions. To design experiences that are adapted to enhance the visitor experience appropriate methods are required. User experience design and Living labs approach offer tools to support this process. In this paper, we document the experience of the renovation of the Museum-Aquarium in interaction with the Fab Living Lab platform, the academic innovation space of Nancy, France. We present the process of the development of three interactive and digital experiences based on ideation, rapid-prototyping, and test by use. This experience presents the methods and shares the lessons learned in this process. The work performed can serve as references for the development of other museum interactive installations. Furthermore, we identify potential transfer to other domains.