Gestión municipal y calidad del servicio público de Tingo María

Abstract

Objective. To analyze the way in which municipal administration is related to the quality of public service in Provincial Municipality of Tingo Maria, 2019. Methods. The research level was relational, while the nonexperimental design was cross-sectional. An opinion questionnaire was applied to know the behavior of the study variables in the users of said municipality. Results. The evaluation of municipal administration yielded a result of 35% "fair", 23% "good", 18% "excellent", 17% "bad" and 8% "lousy". For its part, the quality of the public service yielded a result of 31% "fair", 25% "good", 20% "bad", 14% "terrible" and 11% "excellent". Regarding Pearson's correlation, a value of 0.575 was obtained and the signifcance of p ≤ 0.000; demonstrating relationship between municipal administration and the quality of public service. Likewise, the results in the specifc hypotheses were: in the frst hypothesis, Pearson correlation of 0.488and the signifcance of p ≤ 0.000 were contrasted. In the second hypothesis, a Pearson correlation of 0.542 and a signifcance of p ≤ 0.000 were corroborated. Conclusion. There is a signifcant relationship between municipal administration and the quality of public service in the Provincial Municipality of Leoncio Prado.