Peningkatan Layanan Konsumen melalui Pelatihan SMM ISO 9001:2015 di PT Delta Graha Makmur (Grha Delta)

Abstract

QMS ISO 9001:2015 is designed as a management control system to assist agencies in achieving targets for meeting the expectations and desires of consumers and stakeholders as well as achieving regulatory and legal requirements in the application of products and services. Quality management is closely related to the foundation of the quality system. The benefits of implementing ISO 9001:2015 Certification bring a positive balance to agencies. Implementation of quality management certification also emphasizes customer centric service, consumer needs, concentration on consumer expectations in QMS ISO 9001:2015 at PT Delta Graha Makmur (Grha Delta). This community service offers solutions to provide an understanding of standard operating procedures and adds insight for employees in an effort to improve a good work system. With the principle of continuous improvement, enhancing corporate image, coherence, efficiency and reducing waste, as well as maximizing the performance of each employee at work sites