Performance Analysis of Mobile Banking During the COVID-19 Pandemic Period Comparing with the Pre-Pandemic Period of COVID-19: An Empirical Study on Bangladesh

Abstract

Objective - Mobile banking is a growing activity to engage the non-banking people in the banking system in Bangladesh, so researchers of this paper try to find out how much it is affected by the Coronavirus (COVID-19). Basically, this study is developed to assess the performance of mobile banking during the COVID-19 pandemic period comparing with the pre-pandemic period. Methodology/Technique - Authors use descriptive statistics to evaluate the performance of mobile bank during the study period from 2014 to August 2020. Findings - This paper finds that during the COVID period the average change of monthly number of active accounts & registered clients have increased, on the other hand the average change of monthly number of agents have decreased at the same time. Except cash in & cash out, all other types of transactions proportion of mobile banking have increased during the COVID-19 period. Novelty - As the mobile banking is a key resource for banking people as well as non-banking people to transact financial things at setting at the house, so this paper will be beneficial for mobile banking service provider organization to assess the whole things of mobile banking at this ongoing period, and they can take necessary action. Type of Paper - Empirical. Keywords: Mobile Banking, COVID-19, Financial Performance, Bangladesh. JEL Classification: G21, G22. URI: http://gatrenterprise.com/GATRJournals/AFR/vol6.1_2.html DOI: https://doi.org/10.35609/afr.2021.6.1(2) Pages 54 – 68