{"title":"IT-management software deployment: field findings and design guidelines","authors":"Lance Bloom, Nancy Clark","doi":"10.1145/1477973.1477985","DOIUrl":null,"url":null,"abstract":"This paper reports field research of Enterprise IT-Management Software deployments in corporate data centers. The observed deployments were complex, time-consuming and often did not provide tools and documentation that optimally supported IT Professionals' work. The findings highlight deployment work practices and challenges, and inform guidelines for designing deployment tools and documentation that support IT Professionals' work.","PeriodicalId":157379,"journal":{"name":"Computer Human Interaction for Management of Information Technology","volume":"25 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2008-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Computer Human Interaction for Management of Information Technology","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/1477973.1477985","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 2
Abstract
This paper reports field research of Enterprise IT-Management Software deployments in corporate data centers. The observed deployments were complex, time-consuming and often did not provide tools and documentation that optimally supported IT Professionals' work. The findings highlight deployment work practices and challenges, and inform guidelines for designing deployment tools and documentation that support IT Professionals' work.
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