Onthel: Online Delivery App to Induce Green Lifestyle Awareness

Abstract

Since the pandemic first appeared in 2020, there has been a growth in Indonesia's aggregators of delivery services. The convenience and promptness of this service are reasons why customers appreciate it. On the other hand, a large number of service vehicles contribute to the global warming and an increase in carbon emissions. These emerge as opportunities for us to design the Onthel. An environmentally friendly online delivery application using the bicycle fleet and also induce consumers to practice an eco-friendly lifestyle. We use an interaction design approach—a science that intersects with HCI—to help developers improve products and user interactions. The interaction design stage starts by establishing requirements, designing alternatives, prototyping, and evaluating. We tested the prototype that had been made through task scenario analysis, which is one of the stages of usability testing. The evaluation's findings indicate that this research can guide in developing a system to promote consumer behavioral change; in this example, induce customer behavior towards eco-friendly lifestyle.