Training for the e-Business Competition: An Empirical Investigation of the Relationship between Competence, Training and Performance in European SMEs

Dag H. Olsen, T. Eikebrokk
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Abstract

This article examines the relationship between e-business competence, training, and the performance of e-business in small and medium-sized enterprises (SMEs). E-business competencies and e-business performance were investigated based on survey data from a sample of 339 SMEs in three European countries. In addition, data of the training supply related to e-business was collected from a sample of 116 providers of e-business related training. The findings show that training can explain variances in e-business related competencies as well as e-business performance in terms of efficiency, complementarities, lock-in and novelty. The research has implications for business managers and for policy makers who make decisions regarding support for the SME segment.
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面向电子商务竞争的培训:欧洲中小企业胜任力、培训与绩效关系的实证研究
本文考察了中小企业的电子商务能力、培训和电子商务绩效之间的关系。电子商务能力和电子商务绩效是基于来自三个欧洲国家的339家中小企业样本的调查数据进行的。此外,从116个电子商务相关培训提供者的样本中收集了与电子商务有关的培训供应的数据。研究结果表明,培训可以解释电子商务相关能力的差异,以及电子商务在效率、互补性、锁定性和新颖性方面的表现。该研究对企业管理者和政策制定者做出支持中小企业部门的决策具有启示意义。
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