Gamification and Its Application in Social Network Implementation

Ibrahim Omara
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引用次数: 1

Abstract

In this communication strategy, ideal audiences that are perceived to yield an effective influence of the stakeholders include national security or intelligence groups, as well as external firms that engage in regular monitoring of user information systems in collaboration with Visa’s internal group of experts. Indeed, the role of the national intelligence group(s) lies in addressing potential legal liabilities that could arise from any customer complaints relating to communication failures or lapses when malicious activities are detected. Similarly, the national intelligence group acts as a regulator to check trends in Visa Inc.’s conformity to standards shaping the state of communication about user information (in terms of frequency) and advising about some of the emerging technologies or platforms that ought to be incorporated to foster inclusivity and reach out to as many customer bases as possible. On the other hand, external firms responsible for regular monitoring of user information will play the role of examining some of the strengths of the communication strategies outlined and advising about possible improvements that could be made to avoid lapses regarding the duration and frequency of updates to the customers. It is also worth noting that the general public forms another audience group that the formulated strategy seeks to involve because this group plays a significant role of airing views about possible improvements that could be made to the company’s current communication goals. An ideal communication platform through which views from members of the public could be received and enacted accordingly is the social media, a trend that prompts Visa to have open forums from which these members could be allowed to channel their views about the merits and demerits accruing from the communication goals and their eventual implementation.
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游戏化及其在社交网络实施中的应用
在这一传播策略中,被认为能对利益相关者产生有效影响的理想受众包括国家安全或情报团体,以及与Visa内部专家组合作定期监测用户信息系统的外部公司。事实上,国家情报组织的作用在于处理潜在的法律责任,这些法律责任可能来自于任何客户投诉,这些投诉与检测到恶意活动时的通信故障或失误有关。类似地,国家情报小组作为监管者,检查Visa公司是否符合标准,这些标准塑造了用户信息的交流状态(就频率而言),并就一些新兴技术或平台提出建议,这些技术或平台应该被纳入其中,以促进包容性,并尽可能多地接触到客户群。另一方面,负责定期监测用户资料的外部公司将发挥作用,审查所概述的通讯战略的一些长处,并就可能作出的改进提供咨询意见,以避免在向客户提供最新资料的持续时间和频率方面出现失误。同样值得注意的是,普通公众形成了制定战略寻求涉及的另一个受众群体,因为这个群体在发表对公司当前传播目标可能做出的改进的意见方面发挥着重要作用。社交媒体是一个理想的交流平台,通过它可以接收公众的意见并制定相应的政策,这一趋势促使Visa开设了开放的论坛,让这些成员可以就沟通目标及其最终实施所产生的优点和缺点发表意见。
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