{"title":"The application of expert systems in customer support","authors":"S. Mason","doi":"10.1109/IEMC.1990.201262","DOIUrl":null,"url":null,"abstract":"The author discusses the increasing use of expert system technology in the customer support area. She provides an introduction to expert systems, and considers examples of customer support applications. Many companies have already begun experimenting with expert systems in their customer support effort. The two companies discussed, are Xerox and Symbolics, utilize expert systems technology for product types which range from reasonably simple to fairly complex.<<ETX>>","PeriodicalId":235761,"journal":{"name":"IEEE International Conference on Engineering Management, Gaining the Competitive Advantage","volume":"63 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1990-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"IEEE International Conference on Engineering Management, Gaining the Competitive Advantage","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/IEMC.1990.201262","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
The author discusses the increasing use of expert system technology in the customer support area. She provides an introduction to expert systems, and considers examples of customer support applications. Many companies have already begun experimenting with expert systems in their customer support effort. The two companies discussed, are Xerox and Symbolics, utilize expert systems technology for product types which range from reasonably simple to fairly complex.<>
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
