e-Government implementations in developing countries: Success and failure, two case studies

Abstract

e-Government is now used as the key instrument to provide e-services to the citizens and encourage the citizens to engage with the government on policy decisions through on-line inputs. Even though e-Government adoptions are wide-spread results have been mixed. In this paper, one successful e-Government initiative and one failed initiative in two developing countries are presented. During April 2007 the South African government launched the electronic National Traffic Information System (E-Natis). In this paper the researchers documented their investigative process and findings regarding the E-Natis debacle. This negative case study was compared with a similar case study in Sri Lanka in the same type of operation where the implementation of e-Revenue license initiative was successful.